Returns and Refunds
Validity: 1 February 2020 (v1.1)
Returns are possible within 15 days from the receipt date of the goods and only if the goods we delivered differ, substantially, from the description given on our online store (any clarification, when in doubt, shall be obtained before placing orders). If 15 days have gone by since the receipt of the goods, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your items must be unused, and in the same condition that you received them (brand-new). They must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer or the source of the materials.
REFUNDS POLICY (WHEN APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned items. We will also notify you of the approval or rejection of your refund. If a refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.
LATE OR MISSING REFUNDS (WHEN APPLICABLE)
If you haven’t received a refund within 15 days from our acceptance of your return, check first with your Bank, if you paid by transfer, or your credit card processor if you paid by credit card. There is often some processing time before a refund is posted, both on bank accounts and credit cards.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
REFUNDS FOR PRODUCTS "ON SALE"
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged, and as foreseen by our General Terms of Sale. If you need to exchange it for the same item, send us an email at [email protected] and send your item to the address we will agree upon beforehand.
SHIPPING BACK PRODUCTS
To return your product, contact us to agree on the return location (we may reject any product returned to a non agreed address).
You will be responsible for paying for your own shipping costs for returning your item (even in case of exchanges). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you are based, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over 100€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our General Terms of Sale may specify additional terms for returns and refunds.